Joyce Ng is a digital & content designer* with a strong foundation in UX research.
* A designer who focuses on full-picture system thinking and cares about design operations & scalability. She's also agile in teamwork. Currently @ SickKids. Look at her background ↓
What I've been doing
My unique career trajectory has enabled me to be acutely aware of stakeholder collaboration, and to view designs through a business lens.
Digital Communications @ SickKids
Content & UX design work for SickKids.ca, mySickKids intranet, and digital wayfinding signage.
Master of Information (UX Design) @ University of Toronto
Formal education on UX, everything from design thinking to end-to-end service design.
Experience Design @ Ontario Digital Service
Led and conducted end-to-end UX research and design for the OSAP website.
UX Design and Research @ Revvity
Design systems, generative research, usability testing, DesignOps, ResearchOps, and CX VoC.
Design Research @ University of Toronto
Planned and led generative design research for a service design project.
Key Account Manager @ Procter & Gamble
Build consumer solutions that align with broader business objectives, customers and KPIs
Law & Literary Studies @ The University of Hong Kong
Excellent high-level logical thinking and storytelling.
Revvity Design System
Rebranding Revvity, 35+ components rebranded in one quarter. Conducted and documented research, co-designed for 10+ new UI components
Rebranding biotech lab software
Work at Revvity. Revamping the UX and UI of hardware controlling software system, with end results of 1 fully shipped product and 5+ future recommendations
Designing a lab software from scratch
Work at Revvity. Researching and designing the interaction and interface for a brand new mid-low market well-plate reader software for life sciences research market entry and growth
OSAP Transformation
Working with Ontario Digital Service to redesign the Ontario Student Assistance Program (OSAP) webpage to improve information navigation for potential applicants
Designing a new mentoring app
Designing a mentoring app that gets tech students responses from professionals, while allowing professional mentors to build reputation
Hospital lab UX research
Work at Revvity. Working with PM to conduct ethnographic research to uncover 20+ insights for 3 unique user flows, made 10+ design recommendations
Designing an app for parking accessibility
Redesigning a more accessible mobile parking experience for UofT’s St. George Campus for persons with motor disability
Redesigning a tourism website
Redesigning website that bridges tourists to local sites and small local businesses in Kingston, ON, increasing task success rate to 90%+